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Crisp white hotel bed with rumpled linen sheets and morning light
Golden cocktail on a rooftop bar overlooking a city skyline at dusk
Concierge's hands carefully folding a city map on a polished mahogany desk
Serene hotel spa pool with turquoise water and natural stone surroundings
inbox — 3 unread
IH
The Meridian Hotel2:14 PM

Your table is waiting, Room 412

We saved your usual corner spot at Terrace — 7:30 tonight...

Campaign performance
68% open rate

The Emails Your
Guests Actually Open

Booking confirmations that upsell spa packages. Pre-arrival sequences that fill restaurant reservations. Winback campaigns that turn one-night stays into annual traditions.

See the Results →
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Case Study 01 — Desert Resort

From OTA Dependence
to $2.1M Direct

Sonora Sands Resort was paying Expedia 18% commission on 73% of their bookings. Their email list had 24,000 past guests — a goldmine they'd never touched. We built a 6-email re-engagement sequence over 14 days.

Day 1

"We miss you, Marcus" — the personalized re-intro

Re-engagement71% open rate
Day 3

"Your desert suite is $180 less when you book direct"

Direct offer64% open rate
Day 7

"The spa is quieter on a Tuesday — here's why"

Value add58% open rate
Day 12

"Last call: your member rate expires Friday"

Urgency62% open rate
Luxurious desert resort with terracotta architecture and infinity pool at sunset

Sonora Sands Resort, Arizona

Direct Revenue Recovered — 12 Months

$0

from 24,000 past guests who'd never received a direct offer

18%
Commission saved
63%
Avg. open rate
41×
ROI on program

"We had 24,000 people who loved our resort sitting in a spreadsheet. InboxHospitality turned that list into our most profitable channel in 90 days."

DM

David Marchetti

General Manager, Sonora Sands Resort

Case Study 02 — European Boutique Group

One Voice Across
Eight Properties

Château Collective had eight properties across Europe, each sending emails that read like they were from different companies. Guests booking a second property felt like strangers. We built a unified voice system and 12-email lifecycle program.

8 Properties Unified

Hotel Lumière, Paris
Villa Serenova, Tuscany
Maison du Lac, Geneva
Casa Portofino, Liguria
Schloss Bergheim, Bavaria
Palacio Dorado, Seville
The Flemish House, Bruges
Torre Alta, Bologna
340%
Cross-property bookings
4.2×
Guest lifetime value
89%
Brand consistency score
28%
Repeat stay increase

Drag to compare ← Before / After →

BEFORE

From: reservations@hotellumiere.fr

BOOKING CONFIRMATION #HL-2891

Dear Guest,

Your reservation has been confirmed. Check-in: 3PM. Check-out: 11AM. Please present this confirmation upon arrival. The hotel is not responsible for items left in room.

Room: Superior Double

Rate: EUR 285/night

Total: EUR 570

For inquiries contact: +33 1 42 86 82 00

Hotel Lumière | 2 Rue de Rivoli | Paris 75001

AFTER

From: Sophie at Château Collective

Your Paris chapter begins Thursday, Élise

We've been looking forward to welcoming you back. Your Superior Suite on the 4th floor faces the Tuileries — the morning light there is something you'll want to wake up for.

While you're here →

Our sommelier has selected a Burgundy flight for Thursday evening. Reserve your spot — it fills by Tuesday.

Your table at Lumière Brasserie is confirmed for Friday at 8. Anything you'd like us to know before you arrive?

"For the first time, a guest staying at our Bruges property felt the same warmth as our Paris flagship. That consistency became our competitive advantage."

CR

Céline Rousseau

CMO, Château Collective Group

Caribbean resort infinity pool overlooking turquoise ocean with palm trees at golden hour
Case Study 03 — Caribbean All-Inclusive

340 Rooms Filled
in Shoulder Season

Palma Azul Resort had 11,000 past guests who'd visited once and disappeared into Expedia's ecosystem. November through February sat at 42% occupancy. We built a 3-phase winback campaign targeting lapsed guests with hyper-personalized re-engagement.

Phase 1

The Memory Trigger

Personalized photo of their last stay + "It's been 14 months, Priya"

74% open rate
Phase 2

The Shoulder Season Offer

November rates 40% below peak, framed as "insider access" not discount

38% click-through
Phase 3

The Social Proof Close

"347 families are already booked for November — here's what they said"

22% conversion

Rooms Filled — Nov–Feb

0

out of 340 available — from zero email marketing

Revenue Generated

$0

Occupancy lift

42% → 91%

What's your guest list worth?

If you have 5,000 past guests and have never sent a direct offer, you're likely leaving $400K+ on the table every year.

"November used to be when we sent staff home. This year we had a waiting list."

NS

Natasha Sánchez

Director of Revenue, Palma Azul Resort

Free Audit

What's Your
Email Program Worth?

We'll review your current email setup and send you a personalized revenue opportunity report — no obligation, no sales call unless you want one.

What you'll receive

📊

Revenue Gap Analysis

Exactly how much direct revenue your guest list could be generating

✉️

Email Audit Report

A teardown of your current emails — subject lines, timing, segmentation

🗺️

Sequence Blueprint

The 5 email sequences every property should have running

⚡

Quick Win Checklist

3 changes you can make this week to improve open rates

Recent Audits

The Briar Hotel, Nashville

Found $340K opportunity

Aldeia Resort, Algarve

Identified 3 missing sequences

Hotel Marigold, Jaipur

Open rate was 12% — now 58%

No sales call unless you request one. Report delivered within 2 business days.